Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must request a return within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Certain items may be exempt from returns, including those that are perishable or intimate in nature.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be liable for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Make sure to follow the return process outlined above to ensure a smooth transaction.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We may request photos of the damaged item to assist with the resolution. If the item is confirmed to be damaged or defective, we will provide instructions for returning it and will cover the return shipping costs.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with radianceskinessentialspros.com is satisfactory. Thank you for your understanding and cooperation.